EHTC's Infuse

Detailed Features:

Business Benefits:

• Improve your "Quote to Cash" by maximizing your visibility into sales activities and minimizing the time between quotes, making the sale, and receiving payments. 
• Increase revenue by executing on product-focused sales campaigns and generating accurate sales quotes. 
• Retain more customers by having a complete and consistent customer profile across your systems. 
• Lower your selling costs by streamlining your quote and order processes, eliminating duplicate data entry, and ensuring accuracy in your orders.

Walk Before You Run
Implementing Infuse does not have to happen all at once like some other ERP/CRM offerings.  It is often desirable to turn the integration on in stages, in a manner that makes sense to your organization.  Maybe you aren’t ready for a fully-integrated order process but want the benefits of improved information in Dynamics CRM.  Infuse is designed so you can turn on only those points of integration that you desire.  Then later, when you want more data exchanged between the systems, it can easily be done.

Customer Intelligence
By integrating your customers’ product purchase history into Dynamics CRM, you can combine critical customer information with your sales productivity system. Bringing these together not only supports better decision making, but enables your entire team to instantly act on those decisions, taking your sales and marketing organization to a whole new level of execution, a level your competition will be unable to match.

Business Activity Views and Alerts
Infuse provides proactive customer activity monitoring which allows your sales team to receive alerts and e-mail notifications for action items that are attached to new customer purchases. These alerts can be created as activities in Dynamics CRM and even include the customer order information via an html presentation for instant access at their fingertips.  Proactive alerts can be set for activities such as large orders, orders shipping late, accounts placed on credit hold, overdue invoices, etc.

Single View of the Customer
Your sales team will have a single snapshot of the customer, including their product history, right in the Dynamics CRM system, eliminating unnecessary down time while trying to locate answers. Now, whether they are on the road or at their desk, your sales team will have the power to enhance and maximize the total customer interaction.

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