Sage CRM

Detailed Features:

• Sales Automation: Sage CRM puts you in complete control of your sales pipeline, allowing sales teams to effectively manage, forecast and report on all phases of the sales cycle. With Sage CRM, you can easily manage and analyze all current and historical account details and activities, manage multiple accounts and opportunities and automatically distribute leads to sales professionals around the world.
  
  With Sage CRM, sales cycles can be dramatically shortened and more deals can close faster. Your sales team gets instant access to vital customer data including reports and graphs, quotes, forecasts and historical account details. You can quickly do on-the-spot analysis, make informed decisions you can trust, and eliminate bottlenecks that typically stretch sales cycle.

• Marketing Automation: Take control of your marketing dollars by automating and tracking every marketing campaign, from one-time e-mail communications to multi-faceted marketing programs. Sage CRM provides accurate metrics on all of your marketing activities, enabling you to identify and leverage potentially lucrative cross- and up-sell opportunities.
  
  With Sage CRM, you can target the right customer at the right time, eliminate guesswork and put your company's marketing resources to their best use. Execute better campaigns, track responses faster and easier than ever before, and make sound decisions based on what your customers want and how they respond.

• Customer Care: With Sage CRM, you can make the most of every customer interaction, maximizing business opportunities and customer satisfaction. It empowers your organization with critical information to build and support long-term customer satisfaction and loyalty.
  
  With fast online access to service requests, call and escalation history, interactions, multiple contacts, support cases, e-mail and documents sent and received, you'll have complete and accurate data at your fingertips — enabling you to quickly resolve client issues and easily create cross-sell or up-sell opportunities.

• Microsoft Outlook Integration:Why ever leave Outlook? Sage CRM runs within the framework of your Microsoft Outlook and has complete, two-way synchronization with Outlook contacts, calendar (appointments) and tasks, in addition to enhanced e-mail integration.

• Wireless PDA Access: The benefits of real-time access to your CRM solution are numerous and can have a positive impact on your business performance and profits.

• Offline Synchronization: A comprehensive CRM solution enables organizations to guarantee their sales, marketing and customer care professionals have fast, up-to-date access to critical data - regardless of where these employees are located. Even when not connected to a network, mobile users can work offline and later synchronize with the central server, using the optional Offline Synchronization feature.
  
  As a result, Offline Synchronization simply makes your field sales, marketing and service personnel more productive and efficient because they can work anytime, anywhere irrespective of connectivity. Offline Synchronization is also cost effective since end users can install the offline client by downloading it directly from Sage CRM and does not require additional software such as Microsoft Internet Information Services (IIS) or Microsoft SQL Server Desktop Engine (MSDE).

• Advanced Features: Sage CRM has sophisticated Automated Process Workflow and Customization capabilities as well as Computer Telephony Integration, Web Self Service and more.

Request Information: Contact Us via our web form to request even more detailed infromation about Sage CRM, or request pricing information

Service & Support:

All Sage MAS 500 products require a maintenance and support program for the first year. This keeps your software current with all of the latest upgrades and enhancements, in addition to giving you phone access to our support team.

• Subscription Plan

  When you invested in Sage MAS ERP software, you chose a powerful and convenient accounting solution that expands as your business grows. Maximize your investment by renewing your annual Subscription Plan (you automatically received plan membership for one year with your new purchase of Sage MAS 500). Support is not included in this plan.

• Silver Support Plan

  This plan is for the Sage MAS 500 customer who requires frequent interaction with our support team. You'll get expert telephone assistance for 20 cases per year through a toll-free number.

• Gold Support Plan

  This plan is for the Sage MAS 500 customer who places heavy demands on their ERP system and who requires priority-level support. You'll get unlimited telephone support and access to a special toll-free telephone number

For more information on the support plans offered for this product please fill out our Support Plan Information Request form.

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