Microsoft Dynamics CRM

Business moves at light speed today, requiring that every company continuously reexamine direction, strategies, suppliers, partners—literally every variable and relationship that might lead to complacency. The intensified search for competitive advantage may mean that some of your best customers pick up and leave without you ever knowing that there was a problem. How well can you react to—and even predict—ever-shifting customer needs and competitor moves?

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Product Overview:

Infuse your organization with new levels of customer intelligence using Microsoft Dynamics CRM version 4.0, a customer relationship management (CRM) system that gives every customer-facing employee the information they need to truly impress customers. With Microsoft CRM, you can create a centralized repository of customer data that integrates neatly alongside Microsoft Office and Microsoft Office Outlook — the applications your employees probably use every day. From Outlook, employees access Microsoft CRM sales, marketing, and customer service modules to make sales decisions, market products, solve problems, and get strategic views of the business. It’s CRM that works—and works very well—because it works the way your users already do, works the way your business already does, and works the way technology should.

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Let Microsoft Dynamics CRM work with your organization by:

• Tightening integration with Microsoft Office and Outlook, allowing employees to easily pull information from Microsoft CRM into Office applications such as Microsoft Excel spreadsheet software and Word.

• Providing quick and easy access to your data through context-sensitive information for populating forms or taking next steps without changing screens.

• Providing customized workspaces that allow users to create, save, and reuse favorite views of customer data without the distraction of unneeded information.

• With Dynamics CRM Service Calendar that allows service schedulers and dispatchers to schedule activities by resource, time, or service.

• Powerful reporting and analysis toolsthat make it easy to identify opportunities and problems at a glance.

• Having great mobile support that allows field workers to get instant access to customer data from any personal digital assistant (PDA), laptop, or browser.